How we test

Done by hand

Before a guide is published, every step is followed from start to finish on a real computer, phone, TV or router. The screenshots and photos in the guide come from that run, not from a manual or another website.

Dated and versioned

Each guide shows the date it was last tested and exactly what it was tested on: the app, browser, operating system or device model. If your screen looks different, that line tells you why.

One way first, other ways after

The box at the top of each guide is the quickest method that worked in testing. Below the steps you’ll find other ways to do the same thing, and fixes for the problems people run into most often.

Re-checked

• Popular guides are re-tested every quarter.
• Guides about AI settings are re-tested every month, because those menus change fastest.
• Any guide is re-tested when a reader reports a step that changed.

When a guide is re-tested, its date and “tested on” line are updated. If a fix stops working and there’s no new way to do it, the guide is removed rather than left up out of date.

Corrections

If something in a guide is wrong, use “Report a step that changed” at the end of the guide. We read every report.